Service&Support

OUR ADVANTAGE

OUR ADVANTAGE

Service&Support

US-BASED ON-SITE SUPPORT

We dispatch professional technicians for on-site installation, commissioning and maintenance nationwide. Resident engineers and Las Vegas office ensure timely technical support.

ETL CERTIFIED & FULL TRANSPARENCY

Our products hold valid ETL certification to meet North American safety standards. The whole manufacturing process is open for traceability, enabling full visibility of product quality.

LOCAL SERVICE NETWORK & WIN-WIN PARTNERSHIP
We strive to establish local service coverage in every city. We share project profits to attract more partners to join our ecosystem.
FLEXIBLE PAYMENT TERMS FOR KEY PARTNERS
We offer favorable credit terms to long-term partners on important projects, supporting them to secure more deals.
Service Tier Overview

Remote Only( free)

• Phone & video triage support
• Business hours availability
• 5-hour response time

Standard ($100/sqm/year)

• Remote technical support
• 2 annual on-site visits
• Service within defined service radius

Premium ($300/sqm/year)

• 24-hour on-site emergency service
• Spare parts kept at your location
• Unlimited service truck rolls